You Are Not Configured To Connect To The Server Skype For Business Mac

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Procedure

You Are Not Configured To Connect To The Server Skype For Business Mac Book

The Office 365 DNS setup must be completed. A valid Skype for Business license muste be assigned in the Office 365 Admin Portal and the latest version of Skype for Business should be installed.

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  1. Make sure that your computer clock is set to the correct time because Skype uses a timestamp as part of the authentication process. If the time is more than 5 minutes off, you will not be able to sign-in and should correct the time and try to sign-in again.
  2. Next try the Office 365 Skype setup for manual configuration:
    1. Click the Settings icon in the upper-right, Tools, then Options.
    2. Click Personal and the Advanced button.
    3. Enter sipdir.online.lync.com:443 as the Internal and External server under Manual configuration.
    4. Click OK twice and try to sign-in again.
You are not configured to connect to the server skype for business mac app

If the above fails, then follow the steps below:

You Are Not Configured To Connect To The Server Skype For Business Macbook

Without Skype for Business Server 2015 CU4 (build 9319.272 or later) or Lync Server 2013 CU8 HF1 (build 8309.973 or later), Skype for Business on Mac requires Mobility enablement on the server side. After updating to builds 9317.272 or 8309.973 or later, Mobility enablement will no longer be required. Note: For any outbound rules using a SIP proxy of Lync/Skype this field MUST be configured. For any outbound rules using a SIP proxy that is not Lync/Skype this field MUST NOT be configured. Local from domain: This determines what value will be put in the from header. This will be the caller-ID address seen on the SIP proxy. Without Skype for Business Server 2015 CU4 (build 9319.272 or later) or Lync Server 2013 CU8 HF1 (build 8309.973 or later), Skype for Business on Mac requires Mobility enablement on the server side. After updating to builds 9317.272 or 8309.973 or later, Mobility enablement will no longer be required.

Business

Click Start, click Control Panel, and then click Credential Manager. Locate the set of credentials that are used to connect to Skype for Business Online. Expand the set of credentials, and then click Remove from Vault. Try to sign in to Skype for Business Online, and then type the new set of credentials. We have a lab configured with Front End, Back End, Exchange, and an Edge Server. From a workstation remotely, we can connect using the Skype for Business 2016 client pointing to our access.domain.com:5061 address (not using auto-discover). We are trying to get the iPhone app to connect and continually get the 'We can't connect to the server.

  1. Exit the Skype client completely. Ensure that it is not still running in the system tray.
  2. Open an administrative command prompt, type the following, and hit enter: ipconfig /flushdns.
  3. Locate and delete all folders under: %LOCALAPPDATA%MicrosoftOffice16.0Lync
  4. Make sure that you can successfully connect to the Web-Ticket service by navigating to: https://webdir.online.lync.com/WebTicket/WebTicketService.svc/mex
    If the URL above connects successfully and a page loads, then the Web Ticket service is running properly and there are no connectivity issues.
  5. Try to delete/renew the user’s SIP certificate.
    1. Open the Certificate Manager by going to Start > Run and typing certmgr.msc
    2. Expand Personal > Certificates
    3. Sort by the Issued By column and look for a certificate issued by Communications Server.
    4. Delete the certificate.
  6. Remove User's URI
    1. Open Regedit and navigate to the following path and delete the folder: HKEY_CURRENT_USERSoftwareMicrosoftSharedUcClient.
    2. Navigate to HKEY_CURRENT_USERSoftwareMicrosoftOffice. Then open 15.0 or 16.0 depending on your version of office.
    3. Find the key for Lync and open it.
    4. Delete the Data for the strings named ServerSipUri and ServerUsername.

You Are Not Configured To Connect To The Server Skype For Business Mac Download

Try to sign into Skype for Business again. If none of this helps, contact your administrator to open a case with Microsoft.

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You Are Not Configured To Connect To The Server Skype For Business Mac Os

You Are Not Configured To Connect To The Server Skype For Business Mac

You Are Not Configured To Connect To The Server Skype For Business Mac Os

autodetect was't working when i was connected on-prem... interestingly, it worked fine when i was external so i knew i had a shot... i've seen this issue mentioned in numerous other support forums

typical error message: You're not configured to connect to the server.

You Are Not Configured To Connect To The Server Skype For Business Mac Version

steps that worked for me:

  • pull working Windows configs by CTRL+RightMouse on Skype tray icon > Configuration Information
  • based on educated guess i took the 'DG URL Internal/External' https: urls and plugged them into skype's [advanced options] page
  • also on windows, i also exported the certificate from the browser for the above server and imported it into mac's keychain
    • i exported the .p7b format INCLUDING the parent certificate chain
    • i imported as 'system' level
    • and made sure to TRUST it after it was imported (in mac KeyChain Access app, search by server name, right mouse on the entry > get info > trust)